When is payment taken from my card?
Payments for all fixed price repair bookings are taken once we have booked the job. Working days are Monday-Friday, excluding bank holidays.
Can I change or cancel my appointment?
Appointments can be cancelled at any time before 17:00 the day before your scheduled fixed price booking date.
If you would like to cancel a repair booking, give us a call on 0800 014 6250, a full refund will be issued in this instance.
A refund will still be issued if you cancel after 5:00 the day before the appointment, less the admin fee of £40.
If you look to cancel whilst a job is progress then you will also receive a refund less the £40 admin fee, however, if parts have been fitted, no refund will be issued under these circumstances.
What is the latest time engineers work to?
Engineers work from 8.00am - 6.00pm.
I'm unhappy with service and would like to make a complaint?
Customer feedback is welcomed, good or bad.
What are the callcenter opening times?
9am - 1pm